AI Chatbot for Customer Service That Cites Its Sources
An AI chatbot for customer service should say where each answer comes from. CustomModel replies from your own pages and documents, shows the passage behind every reply, and tells you when your content has no answer.
Answers customers can verify
Customers trust a reply more when they can see the policy it comes from. Every answer includes the exact passage, which also makes your team's review faster.
- Cited passage under each answer
- Grounded flag for content gaps
- Same answer in the widget and in the API
Question
What is your cancellation policy?
Answer
You can cancel free of charge up to 24 hours before arrival.
Hotel Policies, Guest Services
Built for the team that owns support
Support leads get a place to see what customers ask. Question analytics on Growth show the topics that return most, so you know which help article to write next.
- Question analytics on Growth and Enterprise
- Seats for your whole team
- Handoff to a person when needed
From documents to a live chat
Paste your help center, upload your policy documents, test the answers, and publish. No training run is needed, so changes to your content show up in the answers right away.
-
Add content in minutes
-
Test with real questions
-
Publish with one script tag
What it costs
Plans start at $24 a month billed yearly ($49 monthly) with 1,000 answers, and Growth at $99 a month billed yearly ($199 monthly) adds the API and five seats. See chatbot pricing for every limit.
Starter: Starter is $24 a month billed yearly ($49 monthly).
Growth: Growth is $99 a month billed yearly ($199 monthly).
Enterprise: Enterprise is $299 a month billed yearly ($599 monthly).
Related pages
Keep exploring: chatbot customer service, AI customer service software, AI agent for customer support.
FAQ
Is it a generic AI chat?
No. It answers from your content only, and it says when your content has no answer.
Can it work with our current help desk?
The widget sits on your site, and the API lets your own tools call the same model on Growth and Enterprise.
What does it cost?
Starter is $49 a month, Growth is $199, and Enterprise is $599. Yearly billing takes 50 percent off.