Chatbot Customer Service That Answers From Your Own Docs

Chatbot customer service works when the bot answers only what your documentation says. CustomModel reads your help content, replies with the source, and passes the conversation to your team when the answer is not there.

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Take the repeat questions off your queue

Returns, shipping, billing, setup. The same questions arrive every day and each costs a few minutes of a person's time. A grounded bot answers them in the chat, and your team keeps the cases that need judgment.

Answers in your wording, from your pages
A source passage under every reply
Handoff with the full question when the bot is unsure

Lakeside Hotel

AI Assistant

Keep control of what the bot says

The model cannot invent a policy. If a passage does not exist in your content, the answer is flagged as not grounded, and you can see exactly which question exposed the gap.

Choose the tone of the replies
Review questions with question analytics on Growth
Fix a gap by adding one page

Live on your site the same day

Add your content, test it with real tickets, and paste one script tag. If you also want the same answers in your own tools, the API is included from Growth.

Website widget on every plan
API on Growth and Enterprise
Five seats on Growth for your support team

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What it costs

Plans start at $24 a month billed yearly ($49 monthly) with 1,000 answers, and Growth at $99 a month billed yearly ($199 monthly) adds the API and five seats. See chatbot pricing for every limit.

Starter: Starter is $24 a month billed yearly ($49 monthly).

Growth: Growth is $99 a month billed yearly ($199 monthly).

Enterprise: Enterprise is $299 a month billed yearly ($599 monthly).

Keep exploring: ai chatbot for customer service, ecommerce chatbot, chatbot features.

FAQ

What kinds of questions can it answer?

Anything your content covers, such as returns, delivery, billing, setup steps, and policies. It does not answer from outside your content.

Will it replace my support team?

No. It handles repeat questions and hands the rest to your team with the full context.

How do I know the answer is right?

Each reply shows the passage it came from, so you and your customer can check it.