CustomModel

AI Chatbot Software That Answers From Your Content

CustomModel is AI chatbot software with cited answers, a website widget, API access, no-code setup, question analytics, and handoff to your team, all built on your own content.

AI chatbot software with six working features

Each feature is part of the product from day one, and each plan lists which ones it includes.

  • Cited answers on every plan

  • Website widget on every plan, without our branding on Growth and Enterprise

  • API access on Growth and Enterprise

  • No-code setup on every plan

  • Question analytics on Growth and Enterprise

  • Handoff to your team on every plan

Cited answers you can check

Every reply carries the exact passage it came from. A grounded flag tells you whether your content contained the answer, so a gap never looks like a confident reply.

Question

What is your cancellation policy?

Answer

You can cancel free of charge up to 24 hours before arrival.

Hotel Policies, Guest Services

Widget and API from the same model

Use the widget for your site and the API for everything else: a help center, a mobile app, or an internal tool. Both talk to the same model and the same content.

curl 
curl \
  https://custommodel.ai/api/v1/answer \
  -H "Authorization: Bearer $CUSTOMMODEL_KEY" \
  -d '{"model": "support", "question": "What time is late checkout?"}'

200 OK

{ "answer": "Late checkout until 2:00 PM is available for a fee of $49, subject to availability.", "citations": [{ "source": "Hotel Policies, Guest Services", "quote": "Late checkout until 2:00 PM is available for a fee of $49, subject to availability. Checkout after 2:00 PM is charged as a full additional night." }], "grounded": true }

Related pages

Keep exploring: how it works, website chatbot, chatbot pricing.

FAQ

Which plans include the API?

Growth and Enterprise. Starter includes the website widget.

Can I remove your branding from the widget?

Yes, on Growth and Enterprise.

What do question analytics show?

Which questions come back most and which ones the model could not answer, so you know what content to add.