CustomModel

AI Chatbot for Dental Practices That Answers Patient Questions From Your Site

An AI chatbot for a dental practice should answer the questions patients ask before they call, using only what your practice has published. CustomModel reads your website pages and aftercare sheets, replies in plain language with the source shown, and hands the conversation to your front desk when your pages do not cover it. It never invents a price, a procedure detail, or an insurance rule.

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Take the repeat calls off your front desk

A dental front desk spends a large share of the day on the same questions. Are you accepting new patients, what are your hours, do you take my insurance, how much is a cleaning without coverage, what should I do after an extraction, how do I reschedule. The answer is almost always on your site or in a handout, but a patient would rather ask than search.

CustomModel turns those pages into a chat that works at night and on weekends, when most patients browse. Your staff stops answering the same ten questions and spends the time on patients in the chair.

  • New patient steps, forms, and what to bring
  • Office hours, location, parking, and emergency instructions you publish
  • Procedures explained in your own words, from your service pages
  • Aftercare instructions from your handouts
  • Payment options and plans you list on your site

Built so it does not guess about your practice

A wrong answer about a fee or an aftercare step creates a call that is harder than the one you avoided. CustomModel writes only from passages it finds in your content. When nothing matches, the answer is flagged as not grounded and the patient is told to call or leave a message for your team.

  • Every answer shows the page it came from
  • It does not give clinical advice or diagnose
  • Questions it could not answer are listed, so you see which pages are missing
  • Each account has its own separate content index

How it works for a practice

Setup is an afternoon, no developer needed.

  • Add your service pages, new patient page, FAQ, fee schedule, and aftercare sheets

  • Test with real questions from your last month of calls

  • Paste one script tag into your website builder or theme

  • On Growth, read the question analytics and add the pages patients keep asking for

Who gets the most out of it

Single location practices with one or two people on the phones. Multi dentist and specialty offices, such as orthodontics, where the same treatment questions repeat all day. Practices that lose new patient inquiries after hours to a competitor who answered first.

  • Practices with a busy phone line and a short front desk team
  • Cosmetic and orthodontic offices with long, high value consultations
  • Offices that want after hours questions answered before the morning rush

What it costs

CustomModel counts answers, not seats. Starter is $49 a month, or $24 a month billed yearly, with 1,000 answers. Growth is $199 a month, or $99 a month billed yearly, and adds the API, five seats, and question analytics. One new patient who books because the chat answered at 9 pm can cover a month of Starter. See the full chatbot pricing.

Where it fits next to your other tools

Keep your scheduling software and phone system. The chatbot sits on your website in front of them, answers what your pages already cover, and points patients to your booking link or phone number for the rest. For a broader view, see how a small business chatbot works and how the website chatbot is installed.

Try it on your own pages

Paste your new patient page, ask a question a patient really asked, and read the cited answer.

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Related pages

Keep exploring: AI chatbot for law firms, AI chatbot for property management, best AI chatbot for medical clinics. AI chatbot for restaurants.

FAQ

Can the chatbot book appointments?

It answers booking questions from your published pages, such as hours, new patient steps, and how to schedule, and sends the patient to your booking link or phone number. If you need a calendar behind that link, a tool like Schedulemeeting can handle the scheduling side. It does not write to your scheduling system.

Does it give clinical advice?

No. It explains what your practice has published, such as procedures, aftercare sheets, and policies. Anything personal or clinical is flagged as not grounded and handed to your team.

Should patients enter health details in the chat?

The widget tells visitors not to share personal health information, and your front desk handles anything private. Review your own compliance obligations before you choose what content to publish.

Can it answer insurance questions?

It repeats the plans and payment options you list on your site and cites that page. It cannot check a patient's coverage or verify eligibility.